We are open! We are dispatching as per usual but please note shipping transit is delayed. For all local deliveries, social distancing practices are in place. We appreciate your patience & stay safe!



FAQs

About Us

We are a family owned business operating in the Southern Highlands. We focus on finding locally produced gourmet items and presenting them beautifully. Each gift hamper is decorated by hand and packed with the utmost care.

Contact Us

If you have any questions, special requests or would like to place an order for Corporate functions, please contact us via:
Email: sales@thhc.com.au
Phone: 0418 289 525

Shipping & Local Delivery

Local delivery is available to residential and business address within Bowral, Mittagong & Moss Vale. If the address is eligible, the local delivery rate will be automatically shown on the checkout page.

For local delivery,if no one is in attendance, the gift hamper will be left by the front door if it is deemed safe to do so. A delivery time cannot be specified/guaranteed - local deliveries are made up to 5:30pm & we delivery from Monday-Friday.

For all other addresses, shipping is available (we ship Australia-wide) with Auspost. Standard and Express options are available. Please note we are not responsible for transit delays beyond our control, and no delivery date can be guaranteed - refunds will not be issued if not delivered on the desired date.

Item availability, product substitution & gift hamper layout

If a particular item is out of stock, a substitute item of similar nature, and of equal or greater value will be used.

Substitution of wine will only occur in the form of the year i.e. if the 2015 Vintage Pinot Noir is out of stock, and/or no longer supplied by the Vineyard, the 2016 will be used.

Similarly, if a decor item is unavailable an alternative with the same colour scheme and aesthetic will be used to maintain the visual impact.

Each gift hamper is handmade - small variations may occur

When an item is substituted or if a wine is chosen with a differently designed bottle (for example a taller bottle) we might need to re-structure how the gift hamper is packed to ensure it still looks beautiful but is also safe for travelling

Shipping chocolate items during the hot summer months

We take extra care when packing all our gift hampers - the wood wool we use is not only biodegradable and recyclable but also acts as a cooling agent to protect the items against the heat as much as possible. But please understand that sometimes, a chocolate bar might succumb to the heat and as such we cannot offer a guarantee against melting - we simply ask that the recipient pops it in the freezer and enjoy! or re-purposes as a delicious chocolate sauce! 

Sending gift hampers to multiple recipients with different addresses

If sending to different addresses, please checkout separately for each gift hamper or email us: sales@thhc.com.au and we can assist you

When purchasing multiple gift hampers and sending to the same address, only one checkout is necessary

Bulk Orders

For bulk gift hamper orders, please contact us as a 50% deposit is required.

Secure Payment & Checkout

All payments are processed through the secure eWay facility and the facility is verified daily.

Terms of Sale

Please refer to our Terms of Sale Policy