Returns & Refunds

Returns & Refunds

A gift hamper cannot be returned

In the unlikely event that the hamper or its contents arrive damaged, we will happily send a replacement item(s) or issue a credit depending on the extent of the damage. Please notify us promptly of the issue and send photos of the damage to sales@thhc.com.au - we will assess on a case-to-case basis. 

A refund cannot be issued if a hamper is late or early i.e. not delivered on the requested date.

Every effort is made to ensure the hamper arrives on time, however unexpected delays & changes in processing times can occur. Transit times are estimations only. Shipping delays and processing of the parcels are beyond our control. If we are aware of any delays, we will contact you. We follow Australia Post's advice in regards to dispatch dates.

If delivery could not be made due to...

  • An incorrect address
  • Unable to be left in a safe place, or a signature is required and no-one is in attendance, and the recipients fails to collect the gift hamper from the post office, by the date stipulated on the collection notification card.

...we are not responsible, and a refund will not be given.

Our recommendation:

We strongly recommend to inform the recipient that a parcel is incoming - we understand the joy of sending someone a surprise gift, but for transit purposes it is helpful if the recipient is aware that something special is on the way to them. 

Also please include the recipient's contact number when purchasing a gift hamper. 

Order Amendments & Cancellations

Requests to amend or cancel orders will be reviewed at The Highland Hamper Company’s discretion - request can be sent to: sales@thhc.com.au or through the online 'Contact Us'. We will do our absolute best to assist you, but please note that once a gift hamper has been dispatched, no changes or cancellations can occur.