We are open! We are dispatching as per usual but please note shipping transit is delayed. For all local deliveries, social distancing practices are in place. We appreciate your patience & stay safe!

Returns & Refunds

Returns & Refunds

A gift hamper cannot be returned

In the unlikely event that the hamper or its contents arrive damaged, we will happily send a replacement item(s) or issue a credit depending on the extent of the damage. Please notify us promptly of the issue and send photos of the damage to sales@thhc.com.au - we will assess on a case-to-case basis. 

A refund cannot be issued if a hamper is late i.e. not delivered on the requested date. Every effort is made to ensure the hamper arrives on time, however unexpected delays in transit can occur and these circumstances are beyond our control. If we are aware of any delays, we will contact you. 

If a hamper is not delivered, we will promptly follow up with the courier - if we cannot trace or retrieve the hamper, we can either resend or issue a refund. Note that if non-delivery is due to an incorrect address or if the recipients fails to collect the gift hamper from the post office and/or other information, we are not responsible, and a refund will not be given.

Order amendments & cancellations

Requests to amend or cancel orders will be reviewed at The Highland Hamper Company’s discretion - request can be sent to: sales@thhc.com.au or through the online 'Contact Us'. We will do our absolute best to assist you, but please note that once a gift hamper has been dispatched, no changes or cancellations can occur.