Welcoming Spring & Tulip Time here in the Southern Highlands! Be sure to check out our new Bespoke section

Shipping, Returns & Refunds

Shipping

Shipping rate is $16.75 per standard Signature Gift Hamper. Cost may vary if additional items are added to a Signature Gift Hamper, if a Bespoke Hamper is created or if individual items are purchased.

Delivery can only be to residential and businesses addresses. Gift hampers are sent via a courier and thus delivery to PO Boxes is not an option. All courier deliveries require a signature by the recipient. If no one is available to sign or receive the hamper the courier will do one of the following: 

  • Leave a card with instructions on how to arrange re-delivery.
  • Leave a card advising the recipient that the parcel has been taken to the nearest participating agent for pickup.
  • Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup (common in regional areas).
  • Call the recipient for an alternative delivery address or time.

Important: Re-delivery fees may apply 

You can give authority to leave the parcel without a signature by indicating so in the note section during checkout. 

If a parcel is left unattended, please be aware that we cannot be responsible if the item arrived damaged or is lost/stolen. 

We recommend to only give authority to leave if you know the location is secure and are confident the recipient will be home soon.

If you opted for authority to leave, but the courier didn't leave the hamper, it was to ensure the safety of the hamper. 

Delivery within Australia only - no international shipping

Returns & Refunds

A gift hamper cannot be returned

In the unlikely event that the hamper or its contents arrive damaged, we will happily send a replacement item(s) or issue a credit depending on the extent of the damage. Please notify us of the issue within 7 days of delivery and send photos of the damage to sales@thhc.com.au - we will assess on a case-to-case basis. 

A refund cannot be issued if a hamper is late i.e. not delivered on the requested date. Every effort is made to ensure the hamper arrives on time, however unexpected delays in transit can occur and these circumstances are beyond our control. If we are aware of any delays, we will contact you. 

If a hamper is not delivered, we will promptly follow up with the courier - if we cannot trace or retrieve the hamper, we can either resend or issue a refund. Note that if non-delivery is due to an incorrect address and/or other information, we are not responsible, and a refund will not be given.

If authority to leave is indicated during checkout, insurance covering damages and lost/stolen parcels is void and refunds cannot be given. We, The Highland Hamper Company and our couriers cannot accept responsibility or liability in these cases after an authority to leave is given.

Order amendments & cancellations

Requests to amend or cancel orders will be reviewed at The Highland Hamper Company’s discretion - request can be sent to: sales@thhc.com.au or through the online 'Contact Us'. We will do our absolute best to assist you, but please note that once a gift hamper has been dispatched, no changes or cancellations can occur.